Adobe has released Adobe Creative Suite CS4 Design Edition on a Subscription basis to the Australian market only. It's an experiment, presumably, to determine whether it's worth doing on a worldwide basis.
It has a few unique glitches I had to fight with myself, so for the benefit of those who come after...
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1) There is ABSOLUTELY NO STANDARD WAY to install the Subscription Edition if you have an expired trial version installed at the same time.
For example, I had a trial version of Flash.
The Subscription Edition installer said "oh - you already have Flash installed, so I don't need to install it again". But the problem is, the Flash that is installed with the Subscription Edition is a slightly different version of Flash that knows how to accept subscription-based license keys and otherwise interoperate with the Adobe Subscription Manager. The Flash trial, in contrast, will never recognise the Adobe Subscription Manager, even if your subscription is fully paid.
i.e. you're forced to uninstall everything, then re-install using the Subscription Edition DVDs.
A pain, but at least it works...
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2) If your subscription expires, and you want to renew it, Adobe documentation says you need to use the Adobe Subscription Manager which, supposedly, is installed on your computer.
The problem is, there is no link to the Adobe Subscription Manager. Anywhere.
Even doing an exhaustive search of "C:\Program Files\Adobe" (including subfolders) failed to find it, using the wildcarded search term "*sub*.exe", and when that failed, the wildcarded search term "*man*.exe".
So I called Adobe tech support.
I note that they have a special phone queue just for Subscription Edition customers.
Hmmm - smacks of there being a lot of other people experiencing problems...
... but to their credit, I was speaking to a human within about 30 seconds! I was very impressed.
They wanted to know my customer number, which took me a while to dig out, but when finally they had linked me to my order, they were ready to answer any questions I might have.
I asked how to find the Subscription Manager. The woman on the other end found the answer very quickly - they must have a good search tool for their internal help docs, or else it must be a very common question (or both) - and it lives in C:\Program Files\Common Files\Adobe\Adobe Subscription Manager CS4 and is called AdobeSubscriptionManager.exe. Hurrah!
So I double-clicked.
And nothing happened.
Something fishy going on here...
I opened Task Manager and saw a program called ADOBES~1.EXE. Ah! I remembered seeing that earlier in the day. Suddenly it dawned on me - the Adobe Subscription Manager is probably
supposed to be launched automatically, but at least in my case, it failed to ever show a UI, and got stuck running in the background.
But because there was one stuck instance of Adobe Subscription Manager running in the background, it prevented any new instances from starting.
Easy fix - I killed ADOBES~1.EXE using Task Manager, and double-clicked AdobeSubscriptionManager.exe again.
Waiting...
And after several seconds, huzzah! There it was.
I thanked the Adobe technician and proceeded to reactivate my subscription.
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So there you have it, ladies & gentlemen - some little known issues with Adobe Subscription Manager, and corresponding workarounds.